FAQs

1.    Is there any custom duties?

Custom duties depends on your country custom policy,weusually put low value on the invoice to avoid the potential tax.You can also tell us the value you want to declare when you place order.

2.    Can I color my Anicekiss hair ?

 Yes, all hair collections can be colored. However, we strongly advise that you seek a professional hairstylist to obtain optimal results and prevent over-processing.

3.    What if my order delivery is delayed?

  We definitely will deliver your order in time under normal circumstances.While, shipping delays may occur due to irresistible factors.Please keep in mind holidays are not counted as a business day and should be considered when you place the order.

4.    Can I wash the hair bundles?

You can take the bundles off to clean, but you need to clean it wisely.

Wash them with lukewarm water,applying mild shampoo and deep moisturizing

conditioner as well. It is recommended that you wash your hair extensions twice a week.

Detailed washing steps:  

    1. Wash hair with a moisturizing shampoo. Don’t massage the hair. 

    2. Apply deep conditioner for 10 min to 1 hr. 

    3. Rinse thoroughly with lukewarm water. 

    4. Lay hair flat and allow it dry naturally. Don’t Use a hair dryer. 

    5. Gently pat it with a towel. Avoid wringing or twisting. 

    6. When brushing, start at the ends and gently work your way to the roots. 

    7. Curly hair should be combed and styled with fingers. 

    8. Wavy hair should be combed with a wide tooth comb.  

    Note: Please use Quality Products.

5.    How to wash Virgin Hair Wigs?

If you wear your wig every day,wash it once a week. Otherwise, wash it every eight toten uses.

How to wash:

    1. Comb the hair until there is no tangles. Turn the inside cap outside.

    2. Put the wig into 35-40 degrees water, add shampoo into the water.

    3. Gently press over hair for 10-15 minutes until it is clean. Don't rub with hands.

    4. Rinse shampoo thoroughly and apply conditioner into water.

    5. Leave hair wig in conditioner for 10-15 minutes.

    6. Rinse conditioner thoroughly and use a towel to absorb the water.

    7. Turn the wig insidecapback, For straight wig, choose one wide-toothed comb.

    8. For wavy wig, hold the cap by hand, shake it 5-6 times, using fingers gently.

    9. Put the wig onto a wig standing and let it air dry.

    10. Don’t put the hair under the blazing sun for longtime.  

    Note: Never use product that contain sulphur.

6.    Will this hair hold curls well?

Yes,our hair can hold curls beautifully.

Here are some tips:

    1)   Find correct temperature.We suggest raise the temperature little by little to test it out.

    2)   Time control is very important.We suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.

    3)   Apply some hairspray. It keeps the curl pattern durable for whole day.

7.     Can I dyed / bleached the hair?

Yes.Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27,we do suggest getting a professional opinions by an experienced hair stylist

As a general rule, it is easier to darken the hair than to lighter the hair.We highly recommend letting your hairdresser dye the extensions,rather than do it yourself.

Kindly reminder: The bleaching isdone at the customer's own discretion, and we cannot be held accountable if the results do not come out as intended.

8.     How Many hair bundles can make a full head?

Normally the weight of 1 bundle is 95g-105g,we suggest you to take 3-4 bundles for a full head. 4 bundles are necessary, especially for the length from 20 inch to 30 inch

9.    How to comb the hair?

For straight hair:

Use a wide-tooth comb to thehair,it is suggested to comb the ends first,then the body,and comb from the roots to the end lastly.If you comb from the roots to the ends directly,it will cause shedding.

Fowavy or curly hair:

The best comb is your fingers when you comb the wavy or curly hair.Also comb the ends first.

10.  Why are my hair extensions shedding?

After the factory workers sew the hair pieces into abundle,there might be a strand of hair that is not attached to the weft.So when you first comb or wash it,it will come out.that’s not shedding.Comb them out and it will be fine.The wefts are double drawn machine weft to prevent possible shedding.If you have to cut the weft to adjust the hair volume for your install,please make sure to seal the edges of the wefts to keep it from shedding.And never wash or comb the hair with too much strength,or it will break off.You’d better choose the round, wide-toothed comb.We Don’t suggest comb the curly items.

We want to reassure you that we always check the quality of the hair strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding.

11.  How do I pay for an order? 

 To pay for your order on www.alipearlhair.com, follow the steps below:

  1) Select the order and click the "Pay Now" button

    2) Choose payment method on the checkout page

12.  How long do you take to dispatch an order?

Generally, your package will be shipped within 24 hours after order placed, except Weekends and Holiday. However, for some special customized wigs, it normally takes2-3 working days to be processed. We will use express delivery to ship outparcels, which normally takes 3-10 working days to deliver.